Apply for Streamyx?

Well, the reason why i wrote this article is because i really have a bad experiece with my STREAMYX application. >_<~

Nowadays, application of STREAMYX is so easy as there are so many the so called "authorized" resellers of TMNET Streamyx out there. You don't really need to attend yourself at the TMPOINT to do that anymore. In fact, you even get the agent's contact number from the simple+small poster stick on the lamp post, which written"STREAMYX RM77 01x-1234567" everywhere (just like how you get to know your Plumber contact number in an emergency, LOL).

What you need to do is just submit your home fixed-line number, IC number & your name to the authorized reseller. They will settle everything for you: From filling up the form till doing the set-up at your house. If you are good enough, you can even submit to the Streamyx-in-a-Box package, whereby you will do the installation by yourself. However, there are always unluckly person like me, who still can't get the Streamyx services on after 2-months.

What i done was, i went to a TMNET Streamyx authorized reseller, provided the information to them and signed on the Streamyx application form. I would like to subcript on the Streamyx 1.0M with free modem package, which will cost me RM88/month. This is done in early MARCH 2007.

Few days later, I had been informed that Streamyx is available for my phone number. Then, there was a technician from the authorized reseller, coming to my house to do the installation and i have been charged a RM88 installation fees. As i also notice this "RM88 installation fees" wording in my application form, i just pay him and let him do the installation.

Unfortunately, after the hardware installation, the technician told me that my fixed-line still don't have ADSL signal and he said he will help me to log a report. Accroding to him, the problem should be settled within a week time.

However, after a week, i still don't get any ADSL signal at all. Thus, i decided to call the TMNET Streamyx customer service centre to complaint on this. I complaint for several times and TMNET Streamyc Customer Service concluded:

1. I'm actually subcript to the Streamyx service as "self installation". Although it was the authorized reseller's technician doing the installation, he is not a TMNET's technician. If TMNET technician is doing the installation, they will not collect any money from me, it will appear in my TMNET BILL!!

2. There is no port available at my area at the mean time. I'll will be lucky to have my streamyx on as soon as there is some one at my area cancel their service. OR TELEKOM decided to extend the port.

3. Port availability problem is actually Telekom's problem which is a different company from TMNET, TMNET just can't do anything and only can wait for the respond from TELEKOM.

Well, when i asked why TMNET approved my application and saying the service is available in the first place, but in fact it is not. The customer service's answer was: I'm considered as doing self installation, so it is actually my fault. I should get a TMNET technician to do that. (-_-?)

Until today, there is no solution for my case, and of course i still don't get the Streamyx broadband service at home. In fact, i had cancelled my application last two weeks ago. I'm now using Maxis 3G broadband to online at home. Using my 3G phone as a modem and get connectted at 460kbps. It is a bit slow compare to 1.0M Streamyx, but at least it is an alternative for me after two months waiting for nothing.

So, my suggestion is, if your really wanna apply Streamyx, why not goto your nearby TM-Point and do it there. At least, you can make sure that you are doing it in a correct way. From my point of view, if you go through the authorized reseller, the so called "authorized reseller" is actually taking the advantage to earn commission from TMNET and also the installation fees from the applicant. If you think that why not to let the agent earn their money, so that it is no headache for you, you are definately wrong. Just like myself, if anything goes wrong, it is actually the applicant who will get into the big-deep-shit -_-!!.

PS: I still remember, when i referred this matter back to the authorized reseller, asking about refund by returning their modem, suddenly there is a TMNET guy called up and congrates me that my Streamyx is activated?!! When i asked how it gonna work as at my home there, there is totally no ADSL signal? The TMNET guy get shock and asked back who is the person calling just now that asked for activation???

PS2: Maxis 3G broadband package is at RM120/month for unlimited data download. I think it is quite worth it for it's mobility. Now, i can online everywhere with my 3G phone, as long as the coverage is there. The speed is quite ok for me, as i don't do a lot of downloads. However, compare to Streamyx 512k RM77 + fixed-line rental RM26, it is still a bit expensive.